Knowledge Base/BlackBerry Support/Frequently Asked Questions

 

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15

Cannot verify my account! I know my username/password are correct!

Matt February 2, 2011 Latest comment 85

What if I want to use Direct TCP, I've heard this is better?

Matt February 2, 2011 Latest comment 43

I have a Storm and all of a sudden I can't get rid of the keyboard on the screen and its not acting right, what do I do?

Matt February 2, 2011 Latest comment 20

What are the small icons under peoples avatars in the timeline?

Matt February 2, 2011 Latest comment 41

2

The time on my tweets in the timeline is always either off by hours or it always says 'right now'. What to do?

Matt February 2, 2011 Latest comment 71

My battery is draining like crazy?

Matt February 2, 2011 Latest comment 31

The location function is about a mile off! Why is it inaccurate?

Matt February 2, 2011 Latest comment 27

Do you support BIS-B as a connection method?

Matt February 2, 2011 Latest comment 40

Every time I go to view 'My Friends' UberSocial tells me that this method requires authentication, what can I do?

Matt February 2, 2011 Latest comment 34

3

My visual notifications are not working, neither the main icon or the mini-icon. How to fix it?

Matt February 2, 2011 Latest comment 33

1

The avatars in my timeline are mixed between the small size and large size, how do I get them all back to the larger size?

Matt February 2, 2011 Latest comment 35

3

I downloaded UberSocial via BlackBerry AppWorld and now I can't find the UberSocial icon anywhere, I have to run it from AppWorld. How do I get it back?

Matt February 2, 2011 Latest comment 36

I don't have a dataplan but use WiFi. What settings do I need to make UberSocial work?

Matt February 2, 2011 Latest comment 30

I click on the UberSocial icon and nothing happens! What to do?

Matt February 2, 2011 Latest comment 27

5

How can I use multiple accounts with UberSocial?

Matt February 2, 2011 Latest comment 92

Every time I try to attach or take a picture, nothing gets attached to the tweet! What gives!?

Matt February 2, 2011 Latest comment 38

1

I click on the UberSocial icon and get a cryptic 'java exception' message. What to do?

Matt February 2, 2011 Latest comment 39

8

I want to be able to accept friend requests on UberSocial so I never have to go back to the desktop. How can I do this?

Matt February 2, 2011 Latest comment 39

1

HELP! my location is showing and I don't want it to! What do I do?

Matt February 2, 2011 Latest comment 28

My BlackBerry Sound/Vibration/LED notifications are not working. How to fix it?

Matt February 3, 2011 Latest comment 29

3

How do I upload pictures already on my BlackBerry?

Matt February 2, 2011 Latest comment 101

I installed, entered my Twitter credentials, and get the cryptic message 'Could not authenticate you'. What does this mean?

Matt February 2, 2011 Latest comment 33

1

I can retrieve my timeline, but I can't send a tweet. When I select 'New Tweet', nothing happens! What to do?

Matt February 2, 2011 Latest comment 41

I keep getting asked to trust a server certificate, how do I get around this?

Matt February 2, 2011 Latest comment 46

1

Every time I run UberSocial, it asks me for my username and password all over again. Why can't it save these settings?

Matt February 2, 2011 Latest comment 29

1

Which Twitter account should I follow to receive updates on new versions, etc.?

Matt February 2, 2011 Latest comment 28

1

When I press my '@' symbol key when composing a tweet, my friend picker doesn't pop up! How to fix?

Matt February 2, 2011 Latest comment 32

I'm on Verizon Wireless and it won't connect! I get a message that says 'Network Exception' or 'Unknown Error'. How can I fix this?

Matt February 2, 2011 Latest comment 33

I go to your site from my berry and still get the error "Sorry, you can only download UberSocial directly from a BlackBerry browser". What gives? Does this only work on Storms?

Matt February 2, 2011 Latest comment 39

4

What are the keyboard shortcuts?

Matt February 2, 2011 Latest comment 2