Knowledge Base/BlackBerry Support/Frequently Asked Questions

 

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15

Cannot verify my account! I know my username/password are correct!

Matt February 2, 2011 Latest comment 96

Do you support BIS-B as a connection method?

Matt February 2, 2011 Latest comment 50

I installed, entered my Twitter credentials, and get the cryptic message 'Could not authenticate you'. What does this mean?

Matt February 2, 2011 Latest comment 48

5

How can I use multiple accounts with UberSocial?

Matt February 2, 2011 Latest comment 100

8

I want to be able to accept friend requests on UberSocial so I never have to go back to the desktop. How can I do this?

Matt February 2, 2011 Latest comment 51

1

The avatars in my timeline are mixed between the small size and large size, how do I get them all back to the larger size?

Matt February 2, 2011 Latest comment 44

I go to your site from my berry and still get the error "Sorry, you can only download UberSocial directly from a BlackBerry browser". What gives? Does this only work on Storms?

Matt February 2, 2011 Latest comment 48

What if I want to use Direct TCP, I've heard this is better?

Matt February 2, 2011 Latest comment 61

My battery is draining like crazy?

Matt February 2, 2011 Latest comment 43

2

The time on my tweets in the timeline is always either off by hours or it always says 'right now'. What to do?

Matt February 2, 2011 Latest comment 78

I have a Storm and all of a sudden I can't get rid of the keyboard on the screen and its not acting right, what do I do?

Matt February 2, 2011 Latest comment 29

What are the small icons under peoples avatars in the timeline?

Matt February 2, 2011 Latest comment 45

The location function is about a mile off! Why is it inaccurate?

Matt February 2, 2011 Latest comment 33

Every time I go to view 'My Friends' UberSocial tells me that this method requires authentication, what can I do?

Matt February 2, 2011 Latest comment 40

3

My visual notifications are not working, neither the main icon or the mini-icon. How to fix it?

Matt February 2, 2011 Latest comment 41

3

I downloaded UberSocial via BlackBerry AppWorld and now I can't find the UberSocial icon anywhere, I have to run it from AppWorld. How do I get it back?

Matt February 2, 2011 Latest comment 43

I don't have a dataplan but use WiFi. What settings do I need to make UberSocial work?

Matt February 2, 2011 Latest comment 34

I click on the UberSocial icon and nothing happens! What to do?

Matt February 2, 2011 Latest comment 35

Every time I try to attach or take a picture, nothing gets attached to the tweet! What gives!?

Matt February 2, 2011 Latest comment 43

1

I click on the UberSocial icon and get a cryptic 'java exception' message. What to do?

Matt February 2, 2011 Latest comment 49

1

HELP! my location is showing and I don't want it to! What do I do?

Matt February 2, 2011 Latest comment 33

My BlackBerry Sound/Vibration/LED notifications are not working. How to fix it?

Matt February 3, 2011 Latest comment 43

3

How do I upload pictures already on my BlackBerry?

Matt February 2, 2011 Latest comment 111

1

I can retrieve my timeline, but I can't send a tweet. When I select 'New Tweet', nothing happens! What to do?

Matt February 2, 2011 Latest comment 49

I keep getting asked to trust a server certificate, how do I get around this?

Matt February 2, 2011 Latest comment 52

1

Every time I run UberSocial, it asks me for my username and password all over again. Why can't it save these settings?

Matt February 2, 2011 Latest comment 37

1

Which Twitter account should I follow to receive updates on new versions, etc.?

Matt February 2, 2011 Latest comment 34

1

When I press my '@' symbol key when composing a tweet, my friend picker doesn't pop up! How to fix?

Matt February 2, 2011 Latest comment 37

I'm on Verizon Wireless and it won't connect! I get a message that says 'Network Exception' or 'Unknown Error'. How can I fix this?

Matt February 2, 2011 Latest comment 46

4

What are the keyboard shortcuts?

Matt February 2, 2011 Latest comment 2