Knowledge Base/BlackBerry Support/Frequently Asked Questions

 

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14

Cannot verify my account! I know my username/password are correct!

Matt February 02, 2011 Latest comment 21

Do you support BIS-B as a connection method?

Matt February 02, 2011 Latest comment 13

1

The avatars in my timeline are mixed between the small size and large size, how do I get them all back to the larger size?

Matt February 02, 2011 Latest comment 3

1

The time on my tweets in the timeline is always either off by hours or it always says 'right now'. What to do?

Matt February 02, 2011 Latest comment 21

I'm on Verizon Wireless and it won't connect! I get a message that says 'Network Exception' or 'Unknown Error'. How can I fix this?

Matt February 02, 2011 Latest comment 5

5

How can I use multiple accounts with UberSocial?

Matt February 02, 2011 Latest comment 25

I installed, entered my Twitter credentials, and get the cryptic message 'Could not authenticate you'. What does this mean?

Matt February 02, 2011 Latest comment 3

I go to your site from my berry and still get the error "Sorry, you can only download UberSocial directly from a BlackBerry browser". What gives? Does this only work on Storms?

Matt February 02, 2011 Latest comment 4

3

I downloaded UberSocial via BlackBerry AppWorld and now I can't find the UberSocial icon anywhere, I have to run it from AppWorld. How do I get it back?

Matt February 02, 2011 Latest comment 7

The location function is about a mile off! Why is it inaccurate?

Matt February 02, 2011 Latest comment 1

My battery is draining like crazy?

Matt February 02, 2011 Latest comment 1

1

When I press my '@' symbol key when composing a tweet, my friend picker doesn't pop up! How to fix?

Matt February 02, 2011 Latest comment 1

1

Every time I run UberSocial, it asks me for my username and password all over again. Why can't it save these settings?

Matt February 02, 2011 Latest comment 1

I click on the UberSocial icon and nothing happens! What to do?

Matt February 02, 2011 Latest comment 1

I have a Storm and all of a sudden I can't get rid of the keyboard on the screen and its not acting right, what do I do?

Matt February 02, 2011 Latest comment 1

Every time I go to view 'My Friends' UberSocial tells me that this method requires authentication, what can I do?

Matt February 02, 2011 Latest comment 1

1

Which Twitter account should I follow to receive updates on new versions, etc.?

Matt February 02, 2011 Latest comment 2

1

I can retrieve my timeline, but I can't send a tweet. When I select 'New Tweet', nothing happens! What to do?

Matt February 02, 2011 Latest comment 2

3

How do I upload pictures already on my BlackBerry?

Matt February 02, 2011 Latest comment 32

1

HELP! my location is showing and I don't want it to! What do I do?

Matt February 02, 2011 Latest comment 2

1

I click on the UberSocial icon and get a cryptic 'java exception' message. What to do?

Matt February 02, 2011 Latest comment 3

What are the small icons under peoples avatars in the timeline?

Matt February 02, 2011 Latest comment 2

My BlackBerry Sound/Vibration/LED notifications are not working. How to fix it?

Matt February 03, 2011 Latest comment 2

What if I want to use Direct TCP, I've heard this is better?

Matt February 02, 2011 Latest comment 2

3

My visual notifications are not working, neither the main icon or the mini-icon. How to fix it?

Matt February 02, 2011 Latest comment 7

8

I want to be able to accept friend requests on UberSocial so I never have to go back to the desktop. How can I do this?

Matt February 02, 2011 Latest comment 3

I don't have a dataplan but use WiFi. What settings do I need to make UberSocial work?

Matt February 02, 2011 Latest comment 2

Every time I try to attach or take a picture, nothing gets attached to the tweet! What gives!?

Matt February 02, 2011 Latest comment 12

I keep getting asked to trust a server certificate, how do I get around this?

Matt February 02, 2011 Latest comment 11

4

What are the keyboard shortcuts?

Matt February 02, 2011 Latest comment 2