Knowledge Base/BlackBerry Support/Known Issues

Login Trouble in versions 1.20 and 1.201

Matt
posted this on June 29, 2011 10:10

If you are running version 1.20 or 1.201 and are having trouble logging in this should help.   As with all login issues, we ask that you first verify that your password is correct and your account hasn't been locked or deleted by logging into the Twitter web site (http://twitter.com or on the mobil web site (http://m.twitter.com).   

Once you've verified that you're using the correct information, and if clicking 'Sign in' returns an error, try clicking the 'Sign In Via Browser' button on the bottom right of the login screen instead.  If you receive a "No response from Twitter" message, even after clicking 'Sign in Via Browser', then try the following:

This may be a permissions issue.  Perform the following sequence, making sure you complete each step:

1. Go to the options icon on your blackberry (small wrench icon)

2.a. On new devices go to options->Applications->UberSocial
2.b. On older devices go to options->Advanced Options->Applications->UberSocial

3. Set permissions to 'allow' and save the settings.

4. Remove and reinsert your battery in order to do a full device reset.

Once your phone reboots, go back and try the "Sign in Via Browser" again.  

 

In most cases this will work, but if not, please contact us by clicking the 'Login Trouble' button on the sign in screen.  In your message, please make sure to include the steps you've already tried, and also any error messages you're receiving so that our support rep can jump right into getting you some help with this!

 

Comments

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Tricia Javier

i've tried this already, to no avail. :(

i have tried a full reset and even deleting and reinstalling the app itself. 

clicking sign in or sign in via browser would lead me to a blank gray ubersocial background with a pop-up saying "requesting access from twitter". this will go on for around 5 minutes and then eventually another pop-up would appear saying "no response from twitter". aaargh I give up! 

June 29, 2011 11:53
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Tal Slobodkin

Same here, this does not work, I get "Internal Server Error"

June 29, 2011 13:57
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Kauana
I did all that and it did not work, already uninstalled and installed several times without success , and always the same message''no response from twitter'' ): HELPPPPPPPPPP!!!
June 29, 2011 17:43
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barkway
I've tried all that too, as well as complete uninstall and reinstall but it still won't allow twitter sign in. Everything results in "no response from twitter."
June 30, 2011 08:40
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Teli Scarfacilistik

every try is a fail! it's awful to make a new version which doesn't work! totally insane!

Twitter make a plot against ubersocial or what?...!!!

June 30, 2011 09:33
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Cristina Manole
Did all this uninstalled and reinstalled four times still getting error message I am done with ubersocial it just does not work
June 30, 2011 17:10
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Enhoe

I've tried all of that, uninstalled and reinstalled. All it says us ""no response from twitter"

June 30, 2011 17:44
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Jadajeweljess

I have tried to do the sign in via browser, and still nothing. It keeps saying cant connect to twitter to sign in.. I did notice one thing though. That the arrows that usually come up at the top right of my black berry screen saying that data is being transfered, isnt there, or is there for a second, and then disapears. I think this means that the data transfering that is saposed to happen isnt for some reason. :( And I know that I have internet connection, since all of my other apps are working just fine/normal and I talked to my mobiel carrier.. 

June 30, 2011 23:54
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Mary Sterenberg

Same problem - internal server error and no ability to connect to Twitter. Tried everything suggested.

July 01, 2011 11:07
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Prince Caesar W.

thanks for the clue , well u guys (the uber team) should make a better one (easier) for the upcoming version ..
but guys are still the best .. keep up the good work :)

July 01, 2011 13:50
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Jadajeweljess

Hello all! I think i have a fix to get back on twitter through uber social. :) I played around with my blackberry.  First as they say, make sure you have allow on all permissions. Then, When you first click on Uber Social to open it, click your menu button. Change the network setting to auto, or blackberry internet service, (or something like that). Once you have done that, click sign in using the browser (sign in via browser). It should start to connect. It will go to a internet page for uber social. Enter your email address and password. And click agree/allow. Then ok/enter. Once you have done this, it should start connecting. Then a message will pop up saying something like Uber Social will handle the rest and to close your browser. Click end button on your blackberry. Then go ahead and open Uber social again. It should connect as normal and work again. :) Hope this helps. I had to tinker around with my phone for a while, but mine is working again. ;)

July 02, 2011 12:41
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Jadajeweljess

Oh and I would love to hear if what worked for my black berry worked for you! :) So, please let me know. Or if you have questions, I can try to help as well. ;) I dont work for uber social or anything, I just wasnt getting much help with what I could get from searches, or from this site/staff.  I am going to notify Uber social of what I did to fix mine so if it works for you also, tell me so I can have them add it to there site for how to fix the problem. ;) Thanks a bunch!

jadajeweljess aka Jessica J. Brass

July 02, 2011 12:53
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Jadajeweljess

oh and to quickly say also for clarification the option to click once you first get on uber social, hit menu on your phone. Change the "network options" to Auto Network or even BIS (blackBerry internet service) then enter.  (either one worked for me) Then I clicked on sign in via browser.

July 02, 2011 13:13
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the elf at bay

If I press log out everytime I close ubersocial and then press again the ubersocial button again must I everytime sign in to twitter?

July 04, 2011 06:18
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Warrior of Nuii_Zzz
Thx
July 05, 2011 20:59
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DC

Tried this. Doesn't work.

@UberSocial. If 1,000 people each spend 10 mins trying to resolve this unsuccessfully, how much time of theirs have you wasted?

This is not the first time you have messed this up. Act responsibly: Don't offer a product if you can't deliver a decent experience. Instead just take it away and leave us to the alternatives that remain.

July 11, 2011 08:44
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Ikpefan Idy N3w7on

Hi guys, with great JOY I have come to share my experience and so tell you how to resolve it. It's NOT a rocket science. Just as they said, on your Blackberry phone, go to Options>Device>Application Manager and scroll down to UberSocial. Click on it and then click EDIT PERMISSION. Make sure all the CUSTOM are turned on to ALLOW. Click the Menu Key and they SAVE. After these, go back to your newly updated UberSocial and click. IF it prompts you to ACCEPT, click on the Back key on your BB. Scroll down and and click on NETWORK OPTIONS (on your left hand side). Make sure you SELECT AUTO, also, you could see the WIFI option is also thicked. After which, you go back and click on Login Via Browser. It will open the Login Page one time. Enter your correct details then follow the on screen instruction. Bingooooo!!!! There you go. Issue resolved! Cheers!!!!!!!!!!!!!!!!

July 19, 2011 09:36
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Pa Correa

I can't login either!! HELP!!!!!!!!!!!!!!

July 19, 2011 17:15
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M. Bagir Assegaf

Hello, I am using 1.20 and it works well, but I can't use bit.ly pro custom domain. I've already add my email address to login and API key provided by bit.ly to my UberSocial application, but it show me an error every shrinking URL: "error shrinking, url malformed response". Please give me a solution. Thanks before.

July 21, 2011 07:20
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PuiJing

I had make sure my custom turned all to accept and i selected auto for the wifi option! AND NOW I STILL REQUESTING ACCESS FROM TWITTER. What happening?!

July 24, 2011 06:11
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Struk 080

Same here! It doesn't work! First an internal error, then i can't sign in "No response form Twitter" and I've tried the solutions mentioned before, and nothing... HELP!

July 27, 2011 14:48
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Fauziyah Bature
Wants to create a new password
July 29, 2011 20:19
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Swillz™Williams ☑
The app fails to sign in! What is happening?? I kept trying and trying, yet no results. Please fix this as soon as possible.
August 12, 2011 18:11
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James Bacani

Try Network Options -- >> direct TCP.

August 23, 2011 04:04
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Kristine Onate

it always says "NO RESPONSE FROM TWITTER!" seriously? i get to sign in on my Uber before. suddenly, i can't now. it's really annoying! i did everything possible. everything they suggested. it's disappointing! I WANT TO USE MY UBERSOCIAL!!!! Work on this, staffs!! 

August 24, 2011 06:34
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Kristine Onate

@ JAMES BACANI. i tried it. it headed me to the browser. i entered my username and pw, then got back to twitter sign in. and i'm stuck. just gray BG and twitter sign in on upper right side. aaaahh. :(

August 24, 2011 06:51
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Kristine Onate

uh yea. it worked! change your network option to Direct TCP. then wait, just wait, be patient. and click the BB Menu. go to your username. @iamkristineO for example or Uber tweet/new tweet so you will know if you're logged in. just try and try. i hope it would help. :D 

August 27, 2011 21:13
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Aida Lovato

I've tried to 'allow' at permissons. Then reboot. But still with the NO RESPONSE FROM TWITTER! Come on man!

October 14, 2011 22:27
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Novelia Yank S

hx

October 18, 2011 07:56
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Obaid.Khan/IT/Lahore

it seems that we all are having the problem, but cant find any solution from UberSocial. please help

November 15, 2011 06:22
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R Chendra
Why i can't logging ?? Help me TT
November 18, 2011 08:04
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에이셀 Gazelle

This ain't helpin' me. Tried what's in the instruction but still the same result. ><

November 21, 2011 18:10
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Known as ℒB ∞
Nothing Is working! I tried all the ways. :(
December 06, 2011 03:19
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SexySassy Dime Diva
Okay I tried err thing nd now it sends me a message that my account has been suspended :( please tell me what I can do to get my accoiunt up nd running again pleasE
February 19, 2012 13:10
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dania bin abbas

Tred of resting my pone over and over again, never works all get is a message that says " no response from twitter"....... What sould di ?!?!?! 

March 22, 2012 07:06
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Tukurutaiwo
Anytime I login to my account it tells me error validating twitter credentials,could not authenticate with Oauth and my account has been suspended.. What's the problem. Please help me rectify this As soon as possible .. Thank you and God bless
March 29, 2012 06:55
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Kmochekoane
I'm experiencing the same problem as Tukurutaiwo..
April 03, 2012 08:18
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Esraa Al-Mudaiheem
Still "no respones from twitter" -.- !!! please fix this.
May 24, 2012 17:04
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Thuraiya

i tried this as well and i didnt get any response from twitter...

May 30, 2012 17:47
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mr.3z3z ...
مو راضي يدخل :(
June 28, 2012 20:21
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شوفوا الطريقة سهله لما تدخل على uber رح يطلب منك تسوي تسجيل دخول وجنب تسجيل الدخول توجد خيارات الشبكة او الاتصال اضغط عليها واختار wab وضع صح عند المربعين في الاسفل ارجع بالماوس فوق واضغط كلمة باك لاتعمل رجوع للخلف اضغط كلمة باك ترجع لك من جديد صفحة تسجيل الدخول اضغط عليها وادخل بياناتك وبيضبط معك ان شاءالله
July 22, 2012 12:23
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magic magic
Still didn't work. "No respnse"
July 22, 2012 20:19
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Witiva

Go to Network setting, make it  Direct TCP, and check the last two options in the bottom. then click the back bottom (not backward button), you'll find it in the top. Then log it again. it worked for me. Hope it works for you guys.

@ivaeen

July 31, 2012 14:19
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Olisamtn

this all bullshit

August 04, 2012 01:28
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Sara F.

IT WORKED 100% !!

 

Steps:

- make sure all options are set to "allow"

- change network options to Direct TCP !!!

- a page will open and request that you sign in, and click AUTHORIZE appl !

- a msg will show saying YOU HAVE SUCCESSFULY CONNECTED YOUR TWITTER ACCOUNT TO UBERSOCIAL !!

:D FINALLY !!!!!

August 14, 2012 23:31
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Sara F.

oh, just make sure that when you change the network option, you scroll up to click " back to login" instead of closing the app ! ;)

August 14, 2012 23:32
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Sara F.

if it doesnt work.. then log-in to your twitter account via www.twitter.com and check the Application permissions.. make sure ubersocial is not Revoked

August 14, 2012 23:36
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A ♍ * ι

thank you so much SARA  .F

this worked with me:

IT WORKED 100% !!

 

Steps:

- make sure all options are set to "allow"

- change network options to Direct TCP !!!

- a page will open and request that you sign in, and click AUTHORIZE appl !

- a msg will show saying YOU HAVE SUCCESSFULY CONNECTED YOUR TWITTER ACCOUNT TO UBERSOCIAL !!

:D FINALLY !!!!!

 

August 25, 2012 19:30
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FooF Alotaibi
I didn't find sign in via broswer. And when I press sing in it says no response from twitter
August 31, 2012 06:31
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Sara F.
FooF AlOtaiby, do as instructed in my Comment above.. It will work :)
August 31, 2012 09:01
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ميمو meemo
September 26, 2012 20:22
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Desirey Ann Primero

I am alsoexperiencing the same problem. I cant log-in and it's annoying already.but i want ubersocial more than anything else.:(

October 21, 2012 08:21
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Desirey Ann Primero
    Sara F. 

IT WORKED 100% !!

 

Steps:

- make sure all options are set to "allow"

- change network options to Direct TCP !!!

- a page will open and request that you sign in, and click AUTHORIZE appl !

- a msg will show saying YOU HAVE SUCCESSFULY CONNECTED YOUR TWITTER ACCOUNT TO UBERSOCIAL !!

:D FINALLY !!!!!

 

 

THIS WORKED!!!!!!!thanks!

October 21, 2012 08:25
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Soody
Kamal
December 11, 2012 11:28
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manoori mohammed
I've tried all of that, uninstalled and reinstalled. All it says us ""no response from twitter"
December 20, 2012 18:47
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Safia Al-Saleh
I've tried everything and "no response from twitter" keep showing up !!
January 20, 2013 06:20
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Adriyan Wicaksono

i've tried everything and "no response from twitter" aarrgghh...

April 02, 2013 02:50
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Hugo Andy
No respong ._.
May 29, 2013 08:24
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delvian dj
Help me please...
My ubersocial apps not working on my android
May 31, 2013 00:12
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Citra Pratiwi

Help! I can't sign in via uber social. It keeps saying "No Response from Twitter" although i have already tried all the suggestion :((

June 07, 2013 05:01
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b1rifh99 b1rifh99
Twitter always go down then shuts me down, has also controlled my emails, twitter names, still don't know the daily limit. What is the time line if I am teken to the hospital why do you mentally being abusive & cruelty to me, I want all my twitter accounts added to one and put all. My follow, followers allin one, the time line is causing me hours of pain when I should be sleeping. I will.speak to my doctors. Twitter please contact me by phone, why are my emails redirected I cannot send. Out any emails, is this Black Berry doing, why are you deleting my profile. & asking me change my name & photo, absolutely not, change. Your name, your phone, photo, I will make this public
September 08, 2013 22:59
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January 05, 2014 23:15
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January 15, 2014 08:10
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This does not work

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